FAQ

Contact Us

If you need assistance regarding an order, a product, or our policies, our customer support team is here to help.

For most questions related to shipping, payments, returns, or product details, we recommend checking the FAQ sections on this page for immediate answers.

If you still need support, you can contact us directly using the button below.

Our team responds to all inquiries within 24 hours, 7 days a week.

Shopping Information

What products do you sell?

Are the chess pieces included with the boards?

Are product photos accurate?

Payment Information

What payment methods do you accept?

When is my payment charged?

Is my payment information secure?

Order & Returns

How much is shipping?

How long does delivery take?

Can I return my order?

What if my item arrives damaged or incorrect?

Ordering from LuxuryChessboard

How do I track my order?

Can I change or cancel my order after placing it?

Who do I contact if I need help?